Conditions of sale and returns

General conditions of Sale

Art. 1 General provisions

1. By browsing this area, the user accesses Zucchero Filato di Chiara Cavagna via the URL sugarfilatoshop.com: browsing and transmitting a purchase order on the site entails acceptance of these Conditions and the Protection and Treatment Policies of the data adopted by the owner of the site indicated therein.

2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made remotely via the sugarfilatoshop.com portal website in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code (Legislative Decree no. 206 of 2005 amended by Legislative Decree no. 21 of 2014 and Legislative Decree no. 70 of 2003) by Zucchero Filato di Chiara Cavagna , registered office in locality. Saint Lucia n. 6, 38061 Ala (TN), operational headquarters in Via Marconi n. 2, 38061 Ala (TN), tax code CVGCHR86M60H612Z, VAT number 02469240226, with the following contact details: telephone 3519955743; e-mail address sugar.filato.ala@hotmail.com, customer support sugarfilato.associazioneclienti@hotmail.com; certified email address (PEC) sugar.filato_cavagna@pec.it

3. The user is required, before accessing the products supplied by the site (men's, women's and children's clothing and footwear) to read these General Conditions of Sale which will be considered fully, generally and unequivocally accepted at the time of making the purchase or at the time of order confirmation.

4. The user is invited to download and print a copy of the purchase form and of these General Conditions of Sale, the terms of which Zucchero Filato di Chiara Cavagna reserves the right to modify unilaterally and without notice, also depending on any regulatory changes that impact the business and the sector.

Art. 2 Object

1. These General Conditions of Sale regulate the offer, forwarding, acceptance and possible return of goods depending on purchase orders for products marketed on sugarfilatoshop.com and do not, however, regulate the supply of services or the sale of products by parties other than the seller who may be present on the same site via links, banners or other hyperlinks.

2. Before placing orders or purchase requests for products and services from different parties, you are invited to check and take note of their conditions of sale.

Art. 3 Conclusion of the Contract

1. To conclude the purchase contract, it will be necessary to complete the form in electronic format and send it following the relevant instructions: requests for the sale of products sent without respecting the form and in any case using alternative methods will not be accepted and processed, unless specific and previous agreement with seller of Cotton Candy by Chiara Cavagna.

2. The form contains the reference to the General Conditions of Sale, the images of each product and the relative price, any discount percentage applied, the means of payment that can be used, the delivery methods of the purchased products and the relative costs of shipping and delivery, with reference to the conditions for exercising the right of withdrawal and any request for the return of goods; methods, costs and times for returning purchased products.

3. Before concluding the contract, you will be asked to confirm that you have read these General Conditions of Sale including the information on the right of withdrawal and the processing of personal data; the reading confirmation will imply tacit acceptance of the same, as specified in the art. 1.

4. The contract is concluded when the seller receives the form completed by the user, after verifying the correctness of the data contained therein.

5. It will be the user's responsibility, in case he notices any inaccuracies or errors in filling out the form, to immediately communicate them to the seller; if nothing reaches the seller within the maximum deadline for processing the order (24-48 hours), no responsibility can be charged to him.

6. The user will be obliged to pay the price from the moment the online order submission procedure is completed. This will happen by clicking on the "confirm order" button at the end of the guided procedure, which also entails acceptance of the general conditions of sale. The choice of payment by bank transfer will imply that the preparation of the order for shipping takes place only when the seller has verified the correct accounting of the payment.

7. Once the contract is concluded, the seller takes charge of the order for its fulfillment, which will take place within a maximum of 48 hours, except for public holidays and unexpected closures, also due to regulatory requirements, of the business.

Art. 4 Registered users

1. When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide precise, correct, truthful and complete data.

2. Once registered, the user will receive an order confirmation email to the email address provided during registration. The order confirmation must be communicated within a maximum of 48 hours from the time the order is placed. After this period, in the absence of confirmation, Zucchero Filato di Chiara Cavagna will be released from any possible commitment towards the user.

3. The confirmation will in any case exempt Zucchero Filato di Chiara Cavagna from any responsibility regarding the data provided by the user. It is the user's obligation to promptly inform Zucchero Filato di Chiara Cavagna of any modification, variation or inaccuracy of their data communicated at any time.

4. If the user then communicates data that is not accurate, incomplete or that in any case makes it impossible for the seller to process the order or even in the event that there is a dispute by the interested parties regarding the payments made, Zucchero Filato di Chiara Cavagna will have right not to activate or to suspend the order until the related deficiencies are rectified.

5. On the occasion of the user's first request to activate a profile, the Zucchero Filato di Chiara Cavagna online shop will assign the same username and password, which will be those chosen by the user during registration: they cannot be modified by selling party nor in any way disclosed to third parties. Zucchero Filato di Chiara Cavagna recognizes that such identification data constitute the system for validating the user's access to the Services, the one and only system suitable for identifying the user within the online sales space; the actions carried out through such access will be attributed to the owner of the profile and will have binding effect on him.

6. The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence, as well as not to transfer them, even temporarily, to third parties.

Art. 5 Availability of products

1. Product availability refers to the actual availability at the time the user places the order. This availability must however be considered purely indicative because, due to the simultaneous presence of multiple users on the site, the products could be sold to other customers before the order is confirmed by the system. The order must therefore be considered confirmed only when the user receives the order confirmation email.

2. Even following the sending of the order confirmation email, there may be cases of partial or total unavailability of the product. In this eventuality, which is completely attributable to the seller, the order will be automatically rectified with the elimination of the unavailable product and the user will be immediately notified via email to the address provided.

3. If the user requests cancellation of the order, unilaterally terminating the contract, Zucchero Filato di Chiara Cavagna will refund the amount paid within 10 working days, starting from the moment in which the same selling party became aware of the buyer's decision to terminate the contract; without prejudice to the technical reimbursement times depending on the international circuits normally used (VISA, Mastercard...)

Art. 6 Products offered

1. Zucchero Filato by Chiara Cavagna sells clothing, accessories and footwear for men, women and children.

2. The detailed product offer is available at the following link: https://zuccherofilatoshop.com/collections/

Art. 7 Loyalty Program

1. The implementation of loyalty or points collection programs is envisaged, the name of which will be adequately publicized by Zucchero Filato di Chiara Cavagna and communicated to all customers.

2. The regulations of loyalty or points collection programs will be published at the following link: https://zuccherofilatoshop.com/programmafedelta/

Art. 8 Payment methods and prices

1. The price of the products will be that indicated from time to time on the site, except in cases where obvious material errors occur.

2. In the event of an error, Zucchero Filato di Chiara Cavagna will notify the buyer as soon as possible via email, allowing the order to be confirmed at the right price or canceled at no cost. In any case, there will be no obligation for Zucchero Filato di Chiara Cavagna to supply what is sold at the lower price incorrectly indicated.

3. The prices published on the site are inclusive of VAT and do not include shipping costs, which are quantified in the order procedure at a later time, also based on the destination area. Prices may change at any time: changes must always be published on the site and be known to the buyer. The changes do not affect orders for which the order confirmation has already been sent.

4. Once you have selected the desired products, they will automatically be added to the cart by the system. It will then be sufficient to follow the purchase instructions, accurately and punctually entering or verifying the information requested at each step of the process. Order details may be modified before payment.

5. Payment can be made via:

• credit card

• paypal

• bank transfer

• mark

6. It is understood that the order will be shipped only following correct accounting of the payment. In the case of payment by bank transfer, the shipment may therefore be subject to delays compared to the time of placing the order: in any case, we ask that the payment account be sent to the email address sugarfilato.associazioneclienti@hotmail.com with specification of the reason for the number order and name of the ordering party.

Art. 9 Shipments and delivery

1. Chiara Cavagna's Cotton Candy ships throughout Italy, excluding the state of Vatican City and the Republic of San Marino. For all international shipments, the user is obliged, before placing the order, to contact the seller directly by email to agree on the possibility, with communication of the amount to be paid by him.

2. Zucchero Filato di Chiara Cavagna will only make deliveries to the user's home communicated at the time of purchase and this indication will be communicated by the seller to the carrier.

3. Delivery is generally carried out within 4-5 working days from the order being processed or, if no delivery date is specified, within the maximum deadline estimated at the time of selecting the delivery method and, in any case, within the maximum deadline 30 days from the order confirmation date.

4. The delivery times indicated in paragraph 3 are intended to relate to an ordinary period of commercial activity and may undergo variations, not dependent on or attributable to Zucchero Filato di Chiara Cavagna, due to national or local regulatory provisions of interruption, suspension, delay or in any case change in regional and/or local sales/transport methods.

5. The recipient of the delivery is obliged to facilitate, as far as possible, the delivery obligations to the carrier. If delivery is not possible, the order will be sent to the warehouse. In this case, a notice from the carrier will specify where the order is located and how to agree on a new delivery.

6. If he is not able to be present at the delivery location at the agreed time, the recipient user has the obligation to contact Zucchero Filato di Chiara Cavagna or the carrier directly to agree on a new delivery date.

7. In case of payment by cash on delivery, the recipient user has the obligation to present the carrier with cash (electronic payments are not accepted) as close as possible to the amount due: the carrier is not obliged to give change.

8. If delivery cannot take place for reasons beyond the control of Zucchero Filato di Chiara Cavagna, after 30 days from the date on which the order is available for delivery, the contract will be considered automatically terminated.

9. As a result of termination, the amounts will be returned, including delivery costs and any additional costs resulting from the choice of a delivery method other than the ordinary method offered and paid, without unjustified delay, and in any case within 30 days from the date of termination. of the contract. Transport resulting from the termination of the contract may involve additional costs which will be borne by the buyer.

Art. 10 Passing of risk

1. The risks relating to the products will pass to the buyer from the moment of delivery. Ownership of the products is considered acquired as soon as full payment of all amounts due in relation to them is received, including shipping costs, or at the time of delivery, if this occurs at a later time.

Art. 11 Guarantee and commercial compliance

1. The seller is responsible for any manufacturing defect in the products offered on the site, including the non-conformity of the items to the products ordered, in accordance with the provisions of the relevant legislation.

2. If the buyer has stipulated the contract as a consumer, or as a natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out, this guarantee is valid provided that the manufacturing/invoice defect manifests itself within 24 months from the date of delivery of the product, which must be treated with ordinary diligence. Furthermore, it is a condition for accessing the guarantee that the buyer presents a formal complaint to the seller regarding the found defect, to be proven by the buyer, no later than 30 days from the date on which the defect was known by the latter. ; the online complaint form must be correctly completed in its entirety and accompanied by a photographic (or video) representation of the defect.

3. The only contact to communicate with Zucchero Filato di Chiara Cavagna in relation to warranty issues, assistance, commercial compliance, complaints and similar is the email address sugarfilato.associazioneclienti@hotmail.com.

4. In case of non-conformity, the user who has stipulated the contract as a consumer will have the right to obtain the restoration of conformity of the products without incurring costs, through repair or replacement, or to obtain an appropriate reduction in the price or, in case of impossibility of agreement, the termination of the contract relating to the disputed goods and the consequent refund of the price.

Art. 12 Withdrawal

1. In accordance with current legislation, including EU legislation, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of actual delivery, pursuant to art. 57 Legislative Decree 206 of 2005.

2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the term starts from the date of receipt of the last product.

3. The user who intends to exercise the right of withdrawal must communicate it in writing to Zucchero Filato di Chiara Cavagna, with an explicit declaration, which can be sent by registered mail with return receipt to the address Via Marconi n. 2, 38061 Ala (TN) or by PEC (from PEC) to the address sugar.filato_cavagna@pec.it.

4. The goods can be returned by courier or to the point of sale or collection in Italy, as will be indicated on the web page at the time of purchase.

5. The goods must be returned intact, in the original packaging, complete with the attached tax documentation and tag. The seller has the right to verify the above, in particular with respect to the possible use and/or washing of the clothing or footwear for which the return is requested. The selling party will refund the amount of the products subject to the withdrawal within a maximum of 30 working days, including any shipping costs.

6. The buyer must scrupulously respect the withdrawal methods communicated by the seller, including the shipping and packaging methods of the goods for which he withdraws.

7. The right of withdrawal will not apply in the case of sale of services or products referred to in the categories listed in the art. 59 Legislative Decree 206 of 2005.

8. Zucchero Filato di Chiara Cavagna will provide the refund, having verified the condition of the goods returned to the sender, using the same payment method chosen by the buyer during the purchase phase. In the case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.

The technical times of credit card payment circuits are reserved.

Art. 13 Processing of personal data

1. The buyer's data are processed in accordance with the provisions of the legislation on the protection of personal data: the methods of processing, storage and possible dissemination are specified in the specific section of the Site containing the information pursuant to art. 13 EU Reg. 679 of 2016 (Privacy Policy). Before proceeding with the purchase, the system automatically requests the release of consent to the processing of personal data in order to proceed.

Art. 14 Contacts

1. Any request, information or clarification relating to orders placed or to be placed can be sent by email to the following address: sugarfilato.associazioneclienti@hotmail.com. Zucchero Filato di Chiara Cavagna undertakes to respond to requests within a maximum of 48 working hours from the submission of the request for assistance.

Art. 15 Applicable law and competent court

1. These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any different mandatory rules prevailing in the country of habitual residence of the buyer. The interpretation, execution or termination of the contract, stipulated in compliance with these General Conditions of Sale, are under the exclusive jurisdiction of Italian law.

2. Any disputes inherent and/or consequent to the interpretation of the General Conditions of Sale must be addressed exclusively to the Italian jurisdictional authority. If the user has the subjective qualification of Consumer, any disputes must be resolved by the Court of the place of domicile or residence of the same, according to the applicable law. In other cases, the competent court will be that of Rovereto.

These General Conditions of Sale were drawn up on 10 December 2020.